Shipping and postage: We guarantee to ship orders within 3 working days of recieving an order. In most cases we will ship an item that same day.
We operate a single "flat rate shipping and handling fee” for items delivered within Australia or internationally. For Australian deliveries there is only one shipping fee charged per order, no matter how many items or how large the order is.
There is a higher shipping fee for international deliveries compared to Australian deliveries. The shipping and handling fee is displayed prominenetly on our home page.
For International deliveries, however the Flat Rate shipping fee is only applicable for products weighing 250 grams (half a pound) or less. Above this weight airmail becomes very costly and we would contact the client prior to shiping with the additional fee required. Should the cleint not wish to proceed with the delivery a full refund of payment already made will be paid to the clients' Paypal or bank account.
Pet products and supplies are delivered using Australia Post, Standard Service.International deliveries are made using standard Airmail. Should you require the delivery to be registered, additional fees will apply. Registration of goods does allow for proof of delivery or compensation of up to $100.00.
Total shipping and handling fees are itemised and listed during the purchase process.
Lost or stolen Products in transit:- Pedigree pet supplies is responsible for the product up to the point of it being shipped. The client takes full responsibility and liability for financial loss should, the product become lost or stolen during transportation. Pedigree Pet supplies recommends clients to select "Recorded Delivery" ( extra cost of $3.05) when deciding on a shipping option. Registration of goods does allow for proof of delivery or compensation of up to $100.00. To ensure greater security Pedigree Pet Supplies marks all Products with a "No SAFE DROP" sticker so that the delivery will not be left in a post box should the client not be in to receive it. The item will then be returned to the Post Office for collection.
Returns and Refunds: Out of stock. In the event that a product is not available due to being out of stock or on back order, we will contact the client with an alternative solution. If this is not suitable we will refund the full amount of the purchase price of the product not available. In the event that no further product remains to be delivered the shipping fee will also be refunded.
In the event that a client changes their mind and no longer requires the product. We are happy to refund the full purchase price of the product, if we are contacted and the purchase cancelled prior to the product being shipped. In the event that no further product remains to be delivered the shipping fee will also be refunded.
Refunds or replacements will be made in event of malfunctioning goods. The damaged item must be returned to Pedigree Pet Supplies for assessment along with the original purchase receipt.
Replacement product will be sent to the client in the event of purchasing the wrong sized product. the replacement will e sent to the client once the original product is received by Pedigree Pet Supplies in a re-sellable condition and in its' original packaging.
Additional shipping costs to return products to Pedigree Pet Supplies will be the responsibility of the Purchaser.
Refunds will not be made for damaged to packaging during shipping where the internal product is still viable and usable
Liability:It is the Purchaser's responsibility to ensure that all products bought from Pedigree Pet Supplies are used and administered in the appropriate manner and to the guidelines written on the product manufacture's instructions or package inserts. It is the Purchaser's responsibility to ensure that the products are used or administered to the correct species, weight and age of animal, in line with the manufacturer's recommendations. No liability for incorrect use of a product will be accepted by Pedigree Pet Supplies. Pedigree Pet Supplies does not accept liability should the Purchaser choose to use a alternative product to that recommended by their own veterinarian.
Disclaimer :The information on this web site is published to inform you about Pedigree Pet Supplies, its products and its activities. All reasonable efforts have been taken to provide accurate and up-to-date information, however Pedigree Pet Supplies takes no responsibility for any error or omission relating to this information and reserves the right to update, amend or supplement such information in its absolute discretion without prior notice. None of Pedigree Pet Supplies, its related bodies corporate, officers, employees and advisors makes or gives any representation, warranty or guarantee in relation the information provided on the website to the reader of the website or any of that person's related bodies corporate, officers, employees or advisors.
The information contained on the Pedigree Pet Supplies website is provided expressly on the basis that the reader of the website will carry out its own independent inquiries regarding the information and make its own independent decisions about the products and information obtained from Pedigree Pet Supplies. To the extent permitted by law, Pedigree Pet Supplies accepts no responsibility or liability for any losses or damages of any kind arising out of the use of any information contained on the web site or products or advice supplied. You should seek independent professional advice before making any purchase or treatment decisions. At no point does Pedigree Pet Supplies recommend deviating or changing any treatment protocols laid down by your attending veterinarian.
Pedigree Pet Supplies collects names, email addresses and requests details for the purpose of responding to queries sent to our email addresses. Pedigree Pet Supplies also collects names and email addresses for the purpose of maintaining a list of people who have requested to be added to our mailing lists. Personal information collected for these purposes is not used for any other purpose, is kept strictly confidential and is not disclosed to any third parties.